DO YOU SELL ANY PATTERNS?
Yes, we do! Please check out our pattern page.
HOW LONG DOES IT TAKE TO FINISH A KNIT?
It depends on each knit. Each knit is completely hand made from start to finish. Knitting one sweater can take up to 20 hours.
We definitely take our time at pom. to make sure each and every knit comes out perfectly, hence slow fashion.
HOW DO I WASH MY KNIT?
The key is to wash less! We only use high quality fibres that is naturally breathable and requires minimal washing. Try spot cleaning or airing out your knit outside in the shade. Never store your knit hanging, please fold.
Never put your knit in the washing machine or dryer, only hand wash with cold to lukewarm water. We recommend using ‘The Laundress – Wool & Cashmere Shampoo’.
Any pills that form is very normal. There is nothing wrong with your knit, this is a very natural process that comes. You can remove these with small scissors or a wool comb.
The price of the shipping is automatically calculated during the checkout. Once shipped, you will be sent a tracking link. Any added taxes and import duties are the full responsibility of the buyer. Please be aware of your countries policy. All orders are shipped from Antwerp, Belgium.
DO YOU OFFER ANY REFUNDS?
If you wish to return your order please contact us first at firstname.lastname@example.org. You will then be delivered a return form which should be completely filled out and returned within 14 days with the return package. All items must be returned unused with price tags in its original packaging. Return costs are at the expense of the customer.
Once we have received and accepted the returned item(s), you will then receive a refund within 10 working days. The refund will be transferred back to the payment method used for purchase.
Unfortunately we cannot accept returns for custom orders.
DO YOU OFFER WHOLESALE?
Yes, we do! For any wholesale inquiries please contact us at email@example.com